The Collector

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The Collector is the credit and collections component of The CA$H Machine. Its job is to improve the productivity of the credit department. The Collector can also be added on to your existing AR system to improve collections and deduction management.

Tickler System

The productivity and capabilities of the collection department are enhanced through the use of the Tickler system. The COLLECTOR organizes the credit departments activities and provides access to powerful inquiries. The COLLECTOR helps you to prioritize calls, review the customer's account over the phone, record the conversation and enter another follow-up note if necessary.

	Credit Collection Action Display alerts collectors to maturing notes. Eliminates paper files.
	Autodialer increases productivity
	Comments may be attached to the customer or open item transactions.
	Notes can be worked by priority, time, excuse type and customer class.
	Certain note types are cleared automatically after a check is applied.
	The collector can proceed to the inquiry system by selecting a specific note.
	Action and Historical notes supported.
	Permanent notes by customer that are not date related can be maintained.

WhoToCall

The WhoToCall is a module that selects accounts for each collector according to user defined criteria. For example, you can review all accounts over 60 days past due, customers with expiring credit limits or accounts by high balance. The selected accounts are then displayed on-line for the collector.

Autodialer

The autodialer helps to improve productivity and reduce fatigue by automatically dialing phone numbers. Simply select the tickler note, press the dialing icon and the phone number is dialed.

Faxing

The COLLECTOR allows you to fax invoice copies and statements directly from your PC to your customer.

Collector Performance

The COLLECTOR has a collector performance module. The system retains a variety of statistics which can be used to monitor the collector's work load and effectiveness. Each month a new historical record is added for each collector. An entire years worth of history for a collector can be viewed at a single glance. The following are just some of the statistics that are available: aging categories, amount past due, amount collected, Days Sales Outstanding (DSO), Percentage paid prompt and late, average days to pay, sales and chargebacks created and paid.

Dunning System

The dunning system can be used to send letters to delinquent customers, and/or it can be used to create tickler notes requiring collector follow-up. Either way, you will be able to use the computer to stay on top of your customer base.

	Dunning selection list of customers is automatically created.
	Letter selection based on a combination of amount past due and days past due.
	Multi-lingual letter capability.
	Customers can be assigned to a collection class. Dunning selection criteria can be established by customer class.
	Collector may edit the dunning selection list: add or delete accounts and change dunning letter selection on an account by account basis.
	Allows unlimited number of customer letters.
	Selected customers can be excluded from receiving letters. Tickler notes which will drive the collector's activities can still be created.
	Future notes can be automatically sent to the collector ensuring follow-up.

Cash Forecasting

The COLLECTOR retains month by month payment trend information on each customer. By knowing how many days late or prompt a customer pays, The COLLECTOR can provide an accurate estimate of when each invoice will be paid by your customer. Accurate statistics of payment habits is of great assistance when trying to generate a reliable cash flow projection for your company.